Return Policy (US)
In the unlikely event you would like to return your Power Plate® you may do so within 30 days of delivery, but a 15% restocking fee will be applied. 30 days after delivery, no returns will be allowed. Power Plate does not accept used accessory returns at any time. Only unopened, unused boxes of accessories will be accepted under the current return policy agreement.
If you return the machine all shipping charges will be the responsibility of the customer. If there were no shipping charges on the initial delivery, only the return shipping will be charged.
Refunds will be issued by Performance Health Systems, LLC in the same form as original payment within 30 days of our receipt of the returned machines.
Power Plate® purchased through a leasing or financing program is not eligible for this return policy.
Please contact our Customer Service representative at (877) 877-5283 to receive a return merchandise authorization (RMA) number and schedule a pick-up.
After product is returned to our warehouse in new condition, refunds will be issued by Performance Health Systems, in the same form as original payment within 30 days of our receipt of the returned machine(s).
Power Plate® must be delivered, installed, and picked-up by Power Plate authorized partners. Products must be in new condition and include all accessories. Any damage to Power Plate® equipment during customer ownership will be deducted from the refund.
Performance Health Systems, LLC
401 Huehl Road, Suite 2A
Northbrook, IL 60062
P: (877) 877-5283